Terms Of Service

Welcome to Kovelora.

These Terms of Service (“Terms”) govern your access to and use of the Kovelora website, products, and services. Kovelora is operated by QUENALITH INC. (“Kovelora,” “we,” “us,” or “our”).

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced on our website.

Please read these Terms carefully before using our website.

1. Eligibility and Use of Our Website

By using our website, you represent that you are legally capable of entering into a binding agreement in your jurisdiction.

If you permit a minor to use our website under your supervision, you are responsible for that use to the extent permitted by applicable law.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You may not:

• Violate any applicable federal, state, local, or other law or regulation;

• Infringe the intellectual property or other rights of another person;

• Upload or transmit viruses, malware, or other harmful code;

• Attempt to interfere with the security or operation of our website;

• Use automated systems to scrape, harvest, or collect information from our website without authorization;

• Submit false, misleading, or fraudulent information; or

• Use our website in a manner that could harm Kovelora, our customers, or another party.

We may restrict or terminate access to our services where reasonably necessary to prevent fraud, abuse, security risks, or violations of these Terms.

2. Products and Product Information

Kovelora offers beauty, skincare, personal care, self-care, and related products.

We make reasonable efforts to provide accurate product descriptions, images, prices, ingredients, specifications, and other information. However, packaging, colors, appearance, ingredients, specifications, or other product details may occasionally vary due to manufacturer updates, product batches, photography, lighting, or display settings.

You should review the product packaging, ingredient list, warnings, and instructions you receive with the product before use.

Where there is a material difference between information displayed on our website and information provided on the physical product label, you should follow the product label and contact us if you have questions.

3. Beauty and Personal Care Products

Individual experiences with beauty and personal care products may vary.

Skin type, sensitivities, allergies, existing conditions, product combinations, and other individual factors may affect how a product performs or how your skin or body responds to it.

Product descriptions, customer reviews, beauty tips, and other information available on our website are provided for general informational purposes and are not intended to replace professional medical advice.

Unless expressly indicated otherwise as required for a particular regulated product, statements on our website are not intended to diagnose, treat, cure, or prevent any disease.

Always follow the directions, warnings, and precautions provided with the product. If you have known allergies, sensitivities, or concerns about using a particular product, review its ingredients carefully and consider consulting an appropriate healthcare professional before use.

Discontinue use and seek appropriate advice if you experience an unexpected or concerning reaction.

4. Orders and Order Acceptance

Submitting an order does not necessarily mean that we have accepted the order.

We reserve the right, where permitted by law, to refuse, limit, or cancel an order for legitimate reasons, including:

• Product unavailability;

• Pricing or listing errors;

• Suspected fraud or unauthorized transactions;

• Payment authorization problems;

• Orders that appear to be intended for unauthorized resale; or

• Shipping or regulatory restrictions.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

You agree to provide accurate and complete billing, shipping, payment, and contact information when placing an order.

5. Prices and Payments

Prices displayed on our website may change from time to time without prior notice.

The price applicable to your order is generally the price displayed when your order is submitted, subject to correction of obvious pricing or technical errors to the extent permitted by applicable law.

Applicable taxes, shipping fees, duties, or other charges will be displayed where required or otherwise described during checkout.

Payments are processed by third-party payment service providers. Your use of a particular payment method may also be subject to the terms and privacy policies of that payment provider.

6. Shipping and Delivery

Shipping options, estimated processing times, estimated delivery times, available destinations, and other shipping information are described in our Shipping Policy and during checkout where applicable.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Shipping times may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing, incorrect customer information, and other transportation disruptions.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

Please review our Shipping Policy for additional information.

7. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged products, incorrect items, and related matters are governed by our Return & Refund Policy.

Certain beauty or personal care products may be subject to return restrictions after opening or use for hygiene, health, or safety reasons, where permitted by applicable law. Any such restrictions will be explained in our Return & Refund Policy.

Nothing in our return policy or these Terms limits rights that cannot legally be waived under applicable consumer protection laws.

8. Product Availability and Purchase Limits

Certain products may be available only in limited quantities or only in certain locations.

We may limit quantities purchased per customer, household, account, payment method, billing address, or shipping address where reasonably necessary to manage inventory, prevent fraud, comply with applicable laws, or prevent unauthorized resale.

We may discontinue a product at any time.

9. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, incorrect prices, inaccurate descriptions, availability errors, or other mistakes.

We reserve the right to correct errors and update information.

Where permitted by applicable law, we may cancel an order affected by a material pricing or listing error. If you have already been charged for a canceled order, we will refund the applicable amount.

10. Intellectual Property

The content available through our website, including our branding, logos, text, graphics, website design, photographs owned or licensed by us, and other materials, is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

Except as permitted by law or with our written authorization, you may not reproduce, distribute, modify, republish, sell, commercially exploit, or create derivative works from protected content belonging to Kovelora or our licensors.

Third-party product names, trademarks, and images belong to their respective owners.

11. Reviews, Feedback, and User Content

If you submit a review, photograph, comment, feedback, or other content to us, you represent that you have the right to submit that content and that it does not violate applicable law or the rights of another person.

You must not submit content that is fraudulent, defamatory, threatening, obscene, misleading, infringing, or otherwise unlawful.

Where you submit content for publication on our website, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content in connection with operating and promoting our business, subject to applicable law and our Privacy Policy.

We may remove user content that violates these Terms or applicable law.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including payment processors, shipping providers, analytics providers, and other technology providers.

We do not control third-party websites and are not responsible for their independent content, privacy practices, or terms.

Your interactions with third-party services may be governed by their respective terms and privacy policies.

13. Privacy

Our collection, use, and disclosure of personal information is described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy and as otherwise permitted or required by applicable law.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, error-free, or available.

Individual results from beauty and personal care products may vary, and customer reviews or testimonials do not guarantee that another customer will experience the same result.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.

15. Limitation of Liability

To the maximum extent permitted by applicable law, QUENALITH INC., Kovelora, and our officers, employees, affiliates, agents, contractors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website or services where such damages may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Nothing in this section is intended to waive any non-waivable rights or remedies available to consumers under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless QUENALITH INC., Kovelora, and our affiliates, officers, employees, agents, and service providers from third-party claims arising directly from your unlawful use of our website, your material breach of these Terms, or your infringement of another party’s rights.

17. Suspension and Termination

We may suspend or terminate your access to our website or services if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful activity, threatened the security of our systems, or abused our services.

Provisions that by their nature should survive termination will continue to apply following termination.

18. Governing Law

These Terms and your use of our services are governed by the laws applicable to QUENALITH INC. in the State of Florida, United States, without regard to conflict-of-law principles, except where the laws of your place of residence provide mandatory consumer protections that cannot legally be waived.

Nothing in these Terms deprives you of any mandatory rights available under applicable consumer protection law.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will remain in effect.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or legal requirements.

When we update these Terms, we will revise the “Last Updated” date at the top of this page.

Your continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

21. Entire Agreement

These Terms, together with the policies incorporated by reference, constitute the agreement between you and us concerning your use of our website and services, except where additional terms expressly apply.

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision.

22. Contact Information

Questions about these Terms of Service may be sent to:

Kovelora
Operated by QUENALITH INC.

Email: support@kovelora.com
Telephone: [Add Customer Service Phone Number]

Mailing Address:
2223 NW 2 Ave
Gainesville, FL, United States